Shipping Policy

Below are some frequently asked shipping questions and their answers.

  1. How long will shipping take once I place my order?

 The processing time for orders takes 3-5 business days since we are a print-on-demand firm. Depending on the type of product ordered, customers should allow us several days. However, 95 percent of our orders for all products are completed within 3 business days.

  1. Which shipping companies will handle my order?

 To improve delivery efficiency and cost-effectiveness, we use USPS based on the recipient’s address.

  1. Can my order be tracked?

 Yes, you will receive a tracking number through email from us, which may take up to 9 days in some cases. Please get in touch with us before filing a chargeback if you didn’t receive an email since emails occasionally don’t go out automatically.

  1. Where is my purchase?

 Please use the tracking number we provide in your email to check the status of your order. If you ordered multiple items, you may receive them on different days since they are frequently sent out in separate packages. For each box dispatched, you’ll receive an email with a tracking number. If you need further assistance tracking your order, please contact us at support@Craftmysign.net with your order number.

  1. When will my order be shipped?

Orders typically leave the warehouse 3 to 5 days after the production process begins. However, the actual shipment and arrival timeframes may be impacted by the local postal service in your area.

  1. What is the turnaround time for my order, and can it be accelerated?

 The processing time for orders takes 3-5 business days since we make handmade metal signs. Depending on the type of product ordered, customers should allow us several days. However, 95 percent of our orders for all products are fulfilled within 3 business days. Your order will arrive approximately 7-14 business days after it’s shipped. Expedited shipping options are available for domestic orders at an additional cost. To check the estimated delivery date on your receipt or reach out to our team at support@Craftmysign.net.

  1. Do you offer international shipping?

 Yes, worldwide shipping is available through a variety of carriers.

  1. My tracking number doesn’t work.

 It may take 5 to 9 days for tracking numbers to appear in the shipping company’s system. Please email us at support@Craftmysign.net if the tracking number does not work after 9 business days, according to our processing time policy.

  1. I haven’t received a shipment notification.

 If you did not receive a delivery confirmation email, please check your spam folder, as it may have ended up there. Please contact us at support@Craftmysign.net if it isn’t there since we may have the wrong email on file. Please include your email address, the name on the shipping label, and any other relevant information.

  1. How do you handle Customs/Duty Charges?

 Customs and duty charges may apply depending on the country of origin, size, weight, and/or value of your order. The recipient is responsible for all taxes, duties, and customs fees.

  1. My package is marked delivered, but I never received it.

 If your package is marked delivered, but you did not receive it, please check around your home/apartment to see if the postal carrier placed the package in an odd spot. Ask your neighbors if they received your package instead. Reach out to your local post office for information about the package. If you still cannot locate your package, please contact us at support@Craftmysign.net.

  1. I received only one item although I ordered multiple items. Will the rest of my order be delivered soon?

We offer a wide range of products, some of which may not be available in our warehouse. Therefore, when you place an order for multiple items, they may be shipped separately in order to reach you faster. Therefore, it is possible that you may receive one item before the other. Please do not worry if you do not receive all of your items at once as they are on the way. However, if you believe that there has been an error, please do not hesitate to contact us at support@Craftmysign.net.

  1. Shipping Policy

Please note that multiple orders placed on the same day cannot be merged.

  1. Returns

We offer a 100% Satisfaction Guarantee, which means that if you are not satisfied with your order for any reason, we will refund your money. Please refer to our refund policy for more information. However, we trust that our customers will not misuse this offer and take advantage of our risk-free buying experience.

  1. Delivery to Multiple Addresses

Unfortunately, we are unable to split an order and send it to multiple addresses. If you wish to send items to different locations, you will need to place separate orders for each address.

  1. Address Changes

Once an order has started processing, we are unable to make any changes to the mailing address.

  1. Customs Charges and Delays

Some countries may impose import taxes, duties, and customs fees on imported items. If applicable, these charges are determined and collected by the Customs office of your country. It is your responsibility to pay these charges. Customs checks may also cause delivery delays which are beyond our control. Please contact your local Customs office for more information.

Contact Us

If you have any questions that have not been answered on this FAQ page, please email us at support@Craftmysign.net. Our US address is 1603 Capitol Ave. Cheyenne, WY 82001 Ste. 310 A133, USA.