Refund and Returns Policy

Refund:

Your refund will be processed within 5 business days. In case you haven’t received it within that time frame, please contact us for further assistance.

Replacement Order:

We’ll confirm your replacement order within 5 business days. However, please allow a minimum of 5 more days for us to complete the fulfillment process before we can provide you with a new tracking number.

Refunds:

All transactions include refunds, which are securely handled by PayPal. For more information, please refer to our Billing T&Cs.

Refund/Replacement Eligibility:

To be eligible for a refund or replacement, make sure the product was received within the last 30 days and has the specific problems we describe below. We recommend carefully reviewing our policies before making a purchase. Also, please note that buyers should read all product descriptions carefully and ask questions before ordering to avoid misunderstandings.

Order Modifications/Cancellations:

After placing an order, you have 5 hours to contact us for modifications (such as size or color change) or cancellation. After that time, the order will have been put into production and cannot be modified, except for the shipping address.

Damaged/Incorrect/Low-quality Products:

If you receive a poorly made product, a different size than what you ordered, a different product than what you ordered, or damaged or missing products, we guarantee to issue you a refund or a free replacement. Please contact us with your order number and a clear photo of the issue so we can review the replacement and prevent future errors.

Refunds:

Once we receive and inspect your returned item, we’ll send you an email confirming receipt and approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late/Missing Refunds:

If you haven’t received your refund yet, please check your bank account first, then contact your credit card company and bank. If you’ve taken these steps and still haven’t received your refund, contact us at support@Craftmysign.net.

Sale Items:

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, please email us at support@Craftmysign.net and send your item to the US Address listed below.

Gifts:

If you received a gift and need to return it, we’ll issue a gift certificate for the value of the return once we receive the item. If the item wasn’t marked as a gift, the gift giver will receive the refund.

Undelivered Orders:

If you haven’t received your order within 30 days, please contact us for a free replacement order or a full refund. (Note: this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Shipping:

To return your product, please contact us for the return address. You’ll be responsible for paying the shipping costs, and shipping costs are non-refundable. If you’re shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item.

Returns:

If you receive a faulty, damaged, or incorrect item, please contact us immediately. If you still want to return your item, please send it to the US address below. Note that customers are responsible for the return shipping fee.

Address:

1603 Capitol Ave. Cheyenne, WY 82001 Ste. 310 A133, USA

Email:

support@Craftmysign.net

If you have any questions about our Terms of Service, please contact us at support@Craftmysign.net.